My mom uses an iMac. I've troubleshooted for her a number of times and it's always a shit-show. It often ends up being some massive update that you have to dig for because the 'automatic updates' system doesn't actually do what it says it will.
She was trying to import videos/photos off her camcorder into iMovie, which she has done multiple times before. Took me way too long to determine that the computer was recognizing the camera, but iMovie was not. Made me massively appreciate how 'manual' PCs are. Far easier to diagnose a problem if there is one. Anyway, eventually GoogleFu-ed myself to a single support page that mentioned a recent iOS update might cause this importing problem. SHOOOOOCCCCKKK.
Then had to jump elsewhere and drill down a dozen pages to get the necessary update for iMovie. Taking all the least obvious routes to get there. It's downloading right now... more than a gig 'update'. Geez louise. Fingers crossed.
Not to mention that my mom uses totally different mouse sensitivity and I was on her Mac so long that movement on my computer is catastrophically off now. Lmao. AND that recent update had suddenly reversed her scroll-wheel action, but she didn't know how to fix it. So had to dig for that as well.
The amount of flaming hoops you have to jump through with iOS... lawd ha'mercy!
I suppose if I had grown up with macs instead of PCs it would come easier, but yeeeeeeesh.
Almost afraid to go check... brb.
Nope. Only halfway. OTL...
Hour later: Ohhhh gooooood. Can't install that without the previous update. And if that's the case it looks like I'll be dl-ing every update between 8.0.6 and 9.0.9. Faaaaaantastic. FFS. There must be a better way.
30 more minutes: Nope. Can't do that either, because you need a fresh download of 9.0, which is no longer available through the app store... because they're up to 10.something now. Aaaaaand the reviews on the 10.something seem to show this importing problem STILL EXISTS. Unreal. Never fucking mind. Just gonna straight download her stuff to the computer and go from there.
SO DONE.
Hour later: Ohhhh gooooood. Can't install that without the previous update. And if that's the case it looks like I'll be dl-ing every update between 8.0.6 and 9.0.9. Faaaaaantastic. FFS. There must be a better way.
30 more minutes: Nope. Can't do that either, because you need a fresh download of 9.0, which is no longer available through the app store... because they're up to 10.something now. Aaaaaand the reviews on the 10.something seem to show this importing problem STILL EXISTS. Unreal. Never fucking mind. Just gonna straight download her stuff to the computer and go from there.
SO DONE.
